Connect Services | ABN 72 655 856 376 | Last updated: 27 March 2026
1. Overview
Connect Services (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our website at connectservices.com.au (the “Website”). This Privacy Policy explains what personal information we collect, how we collect it, how we use it, and your rights in relation to that information.
This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information You Provide
When you contact us via an enquiry form, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Company name
- The content of your message or enquiry
Providing this information is voluntary. However, without it we may not be able to respond to your enquiry.
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain technical and usage data through the tools described in Section 3 below. This may include your IP address (in anonymised form), browser type, device type, operating system, referring URLs, pages visited, time spent on pages, and geographic location at a broad level.
This data is collected in aggregate and is not used to identify you personally.
3. Third-Party Tools and Analytics
We use the following third-party tools to understand how visitors use our Website and to improve our content and services. All of these tools are operated by Google LLC.
3.1 Google Analytics
We use Google Analytics to collect anonymised data about website traffic and visitor behaviour, including pages visited, session duration, and traffic sources. Google Analytics uses cookies to collect this information. The data is processed by Google in accordance with their privacy policy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at: tools.google.com/dlpage/gaoptout
3.2 Google Tag Manager
We use Google Tag Manager to manage and deploy tracking tags on our Website. Google Tag Manager itself does not collect personal information; it acts as a container that triggers other tags (such as the Google Analytics tag) based on rules we configure.
3.3 Google Search Console
We use Google Search Console to monitor our Website’s search performance, including search queries that lead users to our site, click-through rates, and indexing status. Google Search Console does not place cookies on visitor browsers and does not collect personal information from visitors.
4. Cookies
Our Website uses cookies primarily through Google Analytics and Google Tag Manager. Cookies are small text files stored on your device that help us understand how visitors use our Website.
The cookies we use are analytics cookies only. We do not use advertising cookies, tracking cookies for remarketing purposes, or any other third-party tracking beyond the Google tools listed in Section 3.
You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of some parts of our Website.
5. How We Use Your Information
We use the personal information you provide to:
- Respond to your enquiry or request for information
- Provide quotes or proposals for our services
- Communicate with you about our products and services
- Comply with legal obligations
We use automatically collected analytics data to:
- Understand how visitors use our Website
- Improve the content, structure, and performance of our Website
- Assess the effectiveness of our online presence
6. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties.
We may disclose your personal information in the following limited circumstances:
- To Google, as described in Section 3, for the purposes of analytics and website performance monitoring
- To our staff and contractors where necessary to respond to your enquiry
- Where required or authorised by law
We do not use your personal information for direct marketing without your consent.
7. Data Storage and Security
Personal information submitted through our contact forms is stored securely. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Analytics data processed by Google is stored on Google’s servers in accordance with Google’s data retention policies.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of personal information that is inaccurate, incomplete, or out of date
- Request deletion of your personal information, subject to our legal obligations
- Make a complaint if you believe we have breached the Privacy Act
To exercise any of these rights, please contact us using the details in Section 10.
9. Privacy Complaints
If you believe we have handled your personal information in a way that breaches the Privacy Act 1988 or the Australian Privacy Principles, you may make a complaint by contacting us directly. We will respond to your complaint within a reasonable period, and no later than 30 days from receipt.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact Connect Services:
- Website: connectservices.com.au
- Location: Queensland, Australia
This Privacy Policy may be updated from time to time. The date at the top of this page reflects the date of the most recent revision. Continued use of our Website following any update constitutes your acceptance of the revised policy.
